Refund Policy

Overview

Read Option AI is a subscription-based software service. This Refund Policy explains how free trials, cancellations, and refund requests work for paid Read Option AI subscriptions. Payments for Read Option AI are processed by our payment provider, Paddle.

Our current offerings are: Read Option AI Free at no cost, Read Option AI Pro at $50 per month (which includes a 14-day free trial for eligible customers), and Read Option AI Elite, which is not currently available for purchase.

Free Trial

Eligible customers who start a Read Option AI Pro subscription may receive a 14-day free trial. During the trial period you have full access to Pro features and are not charged.

You may cancel at any time before the trial ends to avoid being charged. If you do not cancel before the trial ends, your subscription begins and your registered payment method is charged the Pro monthly fee of $50. Trial eligibility may vary based on your account history and is determined at checkout.

Subscription Cancellation

You may cancel your Read Option AI Pro subscription at any time from your account settings or by contacting support. Cancellation stops future renewal charges.

Cancelling does not automatically create a refund for charges that have already been processed. After cancellation, you keep access to Pro features until the end of your current paid billing period, at which point your account returns to the Free tier.

Refund Requests

If you believe you were charged incorrectly, experienced a billing error, or have another legitimate refund concern, you may contact Read Option AI to request a review. To help us investigate, please submit your request within 30 days of the charge in question and include your account email and the charge details.

Each request is reviewed individually. Submitting a request does not guarantee that a refund will be approved. Approved refunds are processed through our payment provider, Paddle, and may take additional time to appear on your statement depending on your bank or card issuer.

To request a refund review, contact us at the address listed in the Contact section below.

Duplicate or Erroneous Charges

If you notice a duplicate charge or believe a billing error has occurred, please contact us as soon as possible. Confirmed duplicate charges and verified billing errors will be investigated and appropriately resolved, which may include a refund or credit to your account.

Please include the date and amount of the charge, your account email, and a brief description of the issue so we can investigate promptly.

Payments Through Paddle

Read Option AI uses Paddle as its payment provider. Paddle handles billing, taxes, and invoicing for Read Option AI subscriptions. When a refund is approved, it may be processed through Paddle in accordance with its processing procedures.

For details about how Paddle handles payments and refunds, you can review Paddle's policies directly. This Refund Policy describes Read Option AI's practices and does not override or make additional promises about Paddle's policies or guarantees.

Free Tier

The Read Option AI Free tier is provided at no cost. Because no charges apply to the Free tier, no refunds are necessary for Free tier use.

Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of the platform after changes constitutes acceptance of the revised policy.

Contact

Questions about refunds, billing, or this policy can be sent to support@readoptionai.com or through the contact details on our Contact page.